faq

Agents wanted:

We have strong partnerships in Europe, America, South America, India, Southeast Asia and South Africa. We also supply OEM service, and we are looking for agents in these areas. In the further, we want to develop KD to a global brand. Wherever you are from, we are looking forward to explore new market with you.

1. Q: Do you have after sales support?

A: Yes, we are happy to give advice and we also have skilled technicians available, We need your machines running in order to keep your business running.

2. Q: Once we’ve bought a machine from you, are you able to supply us with material?

A: We can assist you in finding the appropriate materials to suit your machine

3. Q: Do you sell only standard machines?

A: No, most of our machines are built according to customers specifications, using top brand name components.OEM is acceptable

4. Q: Do you have a warranty on your machines?

A: One year warranty excluding electrical components.

5. Q: What sales terms do you have?

A: T/T, L/C,West Union.

6. Q: Do you have instruction manuals?

A: We provide you with instruction manuals, electricity layouts, civil requirements, and machine drawings or Video Support,

7. Q: Once a machine arrives at our factory what happens then?

A: We will send you a technician or engineer that will commission and install your machine, with training for your staff if required at a separate fee.

8. Q: What do I need to offload my machine from the container?

A: You are not responsible for the offloading of your machinery, and it is recommended that you use a reputable rigging company.

9. Q: What kind of controls/Parts do you use on your machines?

A: AMS, OMRON, Schneider, Siemens, and ASK,ABBA,OPTIMA(ITALIA),HSD

10. Q: What is your delivery time?

A: Depending on the type of machine, duration of 10 days to 45 days from date of order.

11. Q: Do we receive any updates while machine is in the manufacturing process?

A: Yes. Regular updates on progress will be sent to you.

More questions?